Shop Policies

Delivery

All orders are sent within 48 hours of purchase

UK Shipping 

UK Royal Mail Tracked 48hrs - £3.00 (1-3 Days)* After dispatch Free over £25!

UK Royal Mail Tracked 24 - £4.00 (24-48hrs)* After dispatch

Please note there are multiple planned Royal Mail strike days planned over the duration of the festive season and due to these strikes unfortunetley customers can expect significant distruption. Please allow an extra 10 days after dispatch for your order to arrive. For more imformation on planned strike days please head to https://www.royalmail.com/latest-news

International Orders 

Royal Mail Standard International Tracked - £11.00 (Free for orders over £40!)  (Europe 2-4 weeks, rest of the world 2-5 weeks)* 

Please note any customs fees incurred are paid at the customers expense.

Please note that due to Covid-19, some orders may be delayed. Royal Mail has said to expect delays of up to two weeks. If you placed an order more than two weeks ago and it is yet to arrive please use the contact us form to get in touch and we will be more than happy to assist you further.

'Beneke Jewellery' cannot be held liable for mistakes made on behalf of the delivery courier nor can they be held liable for misplaced orders due to the incorrect information or incorrect address being entered by the client

Returns and Refund Policy

We hope you are 100% happy with your new Beneke Jewellery pieces. However, if there is anything we could do to help please read our policies below.

Unfortunately we are unable to accept returns on any earrings due to hygiene reasons nor do we accept exchanges. Therefore please ensure all product descriptions and policies are double checked before purchasing.

By purchasing from www.benekejewellery.com, you accept and agree these terms and service.

If your item is deemed as faulty within the first two weeks of the order being delivered we are more then happy to offer a repairs service for you in which case please contact us via our contact form. If your repair is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Any orders needing repairs after these two weeks are able to be repaired via the same process, However the shipping labels are bought at the customers own expense

Items sent back to us without first requesting a repair will not be accepted.

You can always contact us for any return question at benekeservices@outlook.com or at our business address Beneke Jewellery18 Levens Hall Drive, Westcroft, Milton Keynes, MK4 4FL


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on earrings, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges
We are unable to offer exchanges on all products. 

You can always contact us for any exchange question at benekeservices@outlook.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.