FAQ's

Can I change my delivery address once my order has been placed?

Yes, we have a small window to before the order has been dispatched to accomodate delivery address changes. Please note that orders subsequently returned to us due an insufficient postage address will have to have postage repaid  for to reship the order. If you have placed your order and wish to change your delivery address please contact us at help@benekejewellery.co.uk with your order number. 

Can I make changes to my order once it has been placed, including preorders?

Unfortunately, once the order has been placed our team starts preparing the order for dispatch and changes cannot be made. If you wish to cancel your order please do so within the first hour of ordering otherwise we may not be able to accomodate your cancellation.

Due to the nature of made to order items we are unable to accomodate cancellations or changes.

My order hasn't arrived yet, what do i do?

Once we have dispatched your order, you will recieve a shipping conformation email with your tracking number attatched, please follow the tracking number for all order updates. Please allow an extra 10-14 days from the day of dispatch for your order to arrive

Can I return my earrings?

Due to hygine reasons we are unable to accept any returns on earrings, if the earrings are faulty please either contact us at help@benekejewellery.co.uk or use the returns form in your mailing bag to allow us to arrange a replacement for you.

What materials are Beneke Jewellery pieces made of?

All of our jewellery is made of stainless steel and either plated with 18k gold or platinum silver.

Premium material necklace chains like 925 sterling silver or gold filled are available on request.

All stud earrings have a 925 sterling silver earring post.

Are your earrings suitable for sensitive ears?

All earrings are nickle and lead free, however we cannot guarentee that you would not have a reaction if you are allergic to some metals

Can i wear my earrings in cartalige piercings?

You can wear your Beneke pieces in outer helix/conch placement piercings or where you see fit.